User Privacy Policy

At support4rs, we are committed to protecting and respecting your privacy.

 

Policy

We will comply with the precepts of the General Data Protection  Regulations 2018 (GDPR). 

This Policy explains when and why we collect personal information about people, how we use it, the conditions under which we may disclose it to others and how we keep it secure. It also sets out the rights of individuals with regard to their data and how we assure those rights.  

Any questions regarding this Policy and our privacy practices should be sent by email to info@support4rs.com or via the links on the website.

By continuing to use this website and continuing to use our services you are accepting the terms of this Policy and consent to our collection, use, retention and protection of your data as described in this Policy.

 

Information Collection

support4rs collects certain information or data when someone visits or uses the www.support4rs.com website.

Using cookies[1] and other page tagging techniques, we collect:

Your Internet Protocol (IP) address and the identity of the web browser used;

ü  Information regarding the use made of the website;

ü  Email addresses and other preferences on signing up for email alerts and other services;

ü  Any questions or feedback left including email addresses where you seek contact from support4rs.

This information can be viewed solely by support4rs managers and in a sanitised format by supplier organisations to enable:

·          The provision of information to those who have requested it;

·          Harvesting all feedback in order to improve our provision and our services;

·          Provision of feedback to those who have requested it;

·          Improvement of the site by identifying how it is used.  

 

Legal basis for processing

For authority to process data support4rs relies upon the lawful bases as set out within GDPR which in short are:

(a)                Consent; and/or

(b)                Contract; and/or

(c)                Legal Obligation; and/or

(d)                Vital Interests; and/or

(e)                Public Task; and/or

(f)        Legitimate Interests

Further definition of the bases can be found at https://ico.org.uk

 

Data Storage and Security

We store all our data on secure servers located within the UK and have established security protocols and associated procedures to keep data safe once we have received it.

Sending data over the Internet cannot be regarded as wholly secure, and therefore we cannot assure the security of your data whilst in transmission or accept any associated risk. Therefore the transmission of data remains at your own risk.

 

Your Rights

The GDPR provide you with certain rights:

·          Right to be informed                

·          Right of rectification

·          Right of access

·          Right to erasure

·          Right to restrict processing

·          Right to data portability

·          Right to object

·          Rights regarding automated decision making and profiling

 

Our Privacy Protocols

Accountability         we take seriously our duties and responsibilities and aspire to the highest standards. We employ security programs which incorporate leading practices to manage data from collection through to destruction. Our Protocol takes into account both legal requirements and ethical standards.

Transparency           we wish for our users to understand what data we collect, how we collect it and for why. Where we collect data without your intervention or involvement we will inform you of what we collect, when we collect it and for why.

Access                  we allow our users ready access to their data and actively seek opportunity for users to correct that data when it is inaccurate or out of date.

Choices                    in line with GDPR we support the rights of individuals to:

·          have their data rectified when inaccurate or out of date but when they do not wish the data to be erased,

·          erased when the right of erasure applies and

·          restricted processing when the right to restrict processing applies.

We do not conduct automated individual decision-making.

Sharing                 We share data when we are under a legal obligation to do so; however we never sell, lend or otherwise pass on your data to third parties for marketing, market research or commercial purposes. If we perceive a need to share your data with a third party in line with legislation   we will secure your written authority to do so prior to any release.

 

Right to Object

We offer an online mechanism for individuals to object to the processing of their data founded on the bases of ‘legitimate interests’, ‘performance of a task in the public interest /exercise of official authority’ and the ‘processing for the purposes of scientific /historic research’. 

Please note, we do not undertake direct marketing nor do we conduct statistical analysis.

Objections can be registered either through the email address info@support4rs.com or through the ‘contact’ tab within the website www.support4rs.com/contact-us/

 

Disclosure

Where there is a legal requirement, we will pass on your personal information but unless prevented by law, we will notify you of the fact concurrently or prior to its delivery.

We will not share, sell or rent your information to third parties for marketing purposes, market research or other commercial purpose; we do not share the data with other websites. 

 

Associated Websites

This Privacy policy applies solely to the www.support4rs.com website. Where links from this website are used to access a further website, the viewer must satisfy themselves of the Privacy policy for that website before continuing in use; we accept no responsibility arising from the use of a further website irrespective of the manner accessed.