Our Thinking

Central to support4rs is a culture of integrity and a commitment to our core values and business ethics.

Our approach is founded upon the values of Integrity, Teamwork, Respect, Responsibility and consistent Excellence.

Our Values

Integrity

Integrity is a central thread, intertwined throughout our organisation; it is demonstrated and invested in all that we do.

Teamwork

To us this means that we are much stronger than the sum of our individual staff. We recognise and reward individual strengths and promote a team approach. We support and learn from those with whom we operate, jointly developing solutions, investing individual experience for the benefit of all.

Respect

We respect and empower those with whom we interact and understand that individuals develop their full potential in different ways. We are non-discriminatory and seek to promote an environment where all can give of their best.

Responsibility

Individually and corporately we accept responsibility for our actions and performance. Where feedback is received which can be construed in any way as negative, we will investigate, analyse and evolve accordingly. We enable staff to deliver quality, customer focused, novel and pragmatic solutions.

Excellence

Our business is excellence driven. Central to all we do is the constant of quality, underpinned through the merit, experience and unique blend of our staff. We do not recognise, accept or acknowledge the term ’good enough’.
We consistently seek feedback from our clients and publish the results.

Our Quality

In our latest stakeholder satisfaction survey regarding the services we deliver, an exceptional return rate of marginally over 41% was achieved; the feedback is considered as enviable with stakeholder satisfaction levels extremely high.

100% of respondents who have used the provision agree or strongly agree that they are satisfied by the speed of response and nature and content of the support provided by support4rs;

100% of respondents who have used the service agreed or strongly agreed that support4rs added value to their respective organisations through our provision of information, advice and guidance;

100% of respondents who used the service strongly agree, agree or tend to agree that support4rs:

  • Are viewed as trusted and well informed advisors;
  • has:

      • provided added value through the delivering of timely notifications, interpretation and assessment;
      • facilitated greater understanding of risk;
      • through risk assessment advice, enabled organisations to reassure staff;
      • through information provision, enabled preparedness;
      • facilitated enhanced knowledge and the delivery of
        reassurance of those in the stakeholder’s organisation.

100% of respondents strongly agreed, agreed or tended to agree (66%, 27% & 7% respectively) that they would recommend support4rs to others.


In the other areas where the survey probed, respondents strongly agreed, agreed or tended to agree that in respect of support4rs:

95% service fostered greater staff confidence for openness,
96% timely notifications added greater value to their organisation,
97% service facilitated a greater understanding of risk,
98% service enhanced organisational resilience and preparedness,
98% is viewed as an integral part of their organisation’s support network.

For those who would like a more comprehensive synopsis of the feedback, please contact us.

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